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Please read this page carefully before ordering. If you have any questions, feel free to eMail, or give us a call at 253.852.8210. Support First and foremost for CompuCheap is to make sure that our customers get the help that they need! We know the frustration of automated phone systems, and inconsistent answers. At CompuCheap you will never encounter the words "Press 1 to....", and you will also talk to a very experienced technician (usually the Head Geek), not someone reading off of a crib sheet. All system purchases come with lifetime telephone technical support for original purchaser. Technical support for component purchases has to be limited because we would be unfamiliar with the specific system into which the component will be installed. We will, however, try to help if we can. But, we would offer this advice: If you are purchasing hardware components and you are not a Geek, MAKE FRIENDS WITH A GEEK FAST! Privacy / Back to top We have a very simple privacy policy. WE DON'T SHARE INFORMATION ABOUT OUR CUSTOMERS WITH ANYONE. Unless we are handed a court order to do so, your information is released to nobody, nohow, EVER. In addition to our strict policy of keeping your info private, all shopping cart transactions are conducted through a secure server using SSL encryption to protect your data. But, we take it even a step further: No customer information is left on our server. Information theft does not occur during data transmission, it occurs because the order logs on the vendor's server get hacked. We delete ours. Payment / Back to top We accept personal checks, money orders, cashiers checks, and both Visa and Mastercard. Please do not send cash! Payment must accompany all orders, and we do not ship COD. If you live in Washington State, you must add 8.8% sales tax. (We don't like it either, but that's the law!) Personal checks must clear your bank prior to shipping. You may order through the Shopping Cart, by eMail, phone, or SnailMail (print out order form). Credit card orders ship when the funds have been transferred to our account, usually two to three business days. Contrary to popular belief, the merchant does not receive the funds when your bank charges your card. The merchant receives payment whenever your bank decides to transfer it. In order to protect against card fraud, we wait until the transfer occurs before shipping. This protects you, the cardholder, as well. For regular, and/or known customers, we frequently make an exception to this procedure. IMPORTANT NOTE: If the address provided for the credit card does not match that which the bank has in it's records, the order may not be processed. Shipping / Back to top Smaller items are best shipped USPS Priority Mail. Larger items are best shipped UPS ground. If you are SnailMailing your order, you may use the Shopping Cart to figure shipping charges. (NOTE: If you are planning to use SnailMail don't Click "Submit" in the cart when checking shipping charges!) Unlike some other vendors, who try to make a profit from their shipping charges, we try to come as close as possible to actual shipping. Sometimes the Cart can inaccurately calculate the shipping charges on an item when using UPS. If, while placing your order you select one of the various UPS shipping methods and the charge appears to be too high, feel free to contact us by eMail or phone. Do not click Submit, if the charges appear to be out of whack. We'll be happy to manually process the order for you so you don't get overcharged. For larger items, such as systems, cases or monitors, UPS ground is the best option as Priority Mail can be very expensive at higher weights. All orders are shipped insured. Component orders are usually shipped within two to four business days and systems are usually shipped within one week. Personal checks will require bank clearance before shipping. This can take as long as five to seven business days. We do not ship on Saturday or Sunday. PLEASE NOTE: We do not ship outside the United States; no overseas orders. We do, however, gladly ship APO and FPO for those serving our country. Just remember, the only shipping option for our Service Men and Women is the USPS. Inventory & Stock / Back to top Every item we list for sale is readily available. If it is not readily available, we do not list it. This is why you will frequently see a hot new item listed at another site, and not yet listed with us. The other company is either large enough to get the product, or they will backorder you until they can get it. We do not backorder our customers, ever. Please note, however, that on some fast-selling items for which we have only a single source, we may sometimes configure the cart to reject the order if it will be more than two to three days before the next shipment of that item arrives. If that occurs, you will see the following message when attempting to order: A problem has occurred while PDG Shopping Cart was processing your request. There is not enough product in stock to place in your cart, and this product cannot be back ordered. Again, this is to protect you against a protracted wait. When this occurs, feel free to contact us to determine when the item will be back on the shelf. Readily available does not necessarily mean it is sitting on the shelf. Due to the extremely volatile nature of pricing in the computer industry, we simply do no carry every single item on the market. What is does mean is that the hardware is available for immediate shipping from at least two of our distributors. But, in all cases, you can rest assured that it is either in stock, or can be in our shop within a day or two of your order. We also do not offer an item simply because it is "the latest and greatest". It must be relatively bug free before we will sell it. Do we lose revenue sometimes because of this? Yes, we do. But, we would rather lose sales than saddle a customer with a headache. Pricing / Back to top We try to update our prices weekly (usually on Saturday or Sunday), but they are subject to change at any time, and without notice. As you know, prices on computer components fluctuate (although, usually down.) Our policy is to give you the best price at time of order. What this means is that if the price goes up between the time you mail your order and we receive it for processing, we will not charge you the higher price. However, we can not provide price protection as some of the giant companies do. It is important to understand that, in this business, prices can drop very rapidly, and that it is likely that the system or component you bought last month is going to cost less this month. This is a simple fact, no matter where you buy. We also do not "price match". In this business, trying to undercut the competition on a price only basis is a rocket ship to bankruptcy.
If, due to a glitch in the system, or human error, a price is listed substantially below our cost, and is not advertised as a special or liquidation item, the incorrect price will not be honored. I want that to be very clear, so let me repeat it, so there will be no misunderstandings. If the price is wrong, you're not going to get the item. If you spot an item that appears to have a price that is "too good to be true", it probably is.
New components, including CPU's, are warranted against manufacturer defects for 1 year from date of purchase. The one year warranty applies to CPU's only if a fan/heatsink is purchased from CompuCheap along with the processor. Otherwise, this warranty shall be 30 days. Used components are generally "as-is", but some may be warranted against defects for 30 days.
Components are not warranted as to compatibility. Warranty applies to original purchaser only.
Refunds for defective merchandise, first 15 days only. Thereafter, and up to one year from date of purchase, warranty is replacement/repair/store credit only. Returns are accepted only for defective merchandise, so please be sure of what you are buying.
Custom built systems are repair/replacement only. No cash refunds.
All warranty returns require prior RMA (Return Materials Authorization), and proof of purchase. Our RMA system isn't very complicated. Just give us a call or an eMail and if we can't solve the problem, send it on back. Do not remove the "Void if warranty removed" label from components as it's the only way to prove that the product came from us!
We do not cross-ship warranty replacements. The reason for this is that better than half of the items returned are not defective. When this happens, we are stuck with a product that cannot ethically be sold as new, and we are forced to take a loss. We realize that many vendors do sell RMA hardware as new, but we refuse to do it. The only way to protect ourselves from these losses is to receive the return for testing first, prior to shipping a replacement. We do, however, ship replacements same day as testing in order to make the process as quick and painless as possible.
Buyer (you) is responsible for shipping charges on warranty returns, and seller (us) is responsible for shipping charges back to buyer. (PLEASE NOTE: Unlike the majority of other vendors, we do not charge a testing fee if the item turns out to be in working condition, however, it will be shipped back COD for shipping charges.) Local purchasers (Seattle area) can simply bring the product in to the shop. On site warranty work (Seattle area only) is available for a flat rate $35.00 charge. |